Project Leadership Manager
3 days ago
A leading provider of cutting-edge IT solutions and services, AVASO Technology Solutions specializes in delivering top-tier support and managed services to clients worldwide. Our commitment to innovation drives us to deliver high-quality technology solutions that meet the evolving needs of our clients.
Job Description:
As a Project Leadership Manager at AVASO Technology Solutions, you will be responsible for leading cross-functional project teams in the successful delivery of IT service projects. This role combines leadership and people management skills, ensuring projects are executed efficiently while cultivating a highly engaged and skilled workforce.
Key Responsibilities:
* Project Delivery Management: Lead and oversee the delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
* Manage project lifecycles, defining objectives, deliverables, and success criteria.
* Track and report project progress using standardized dashboards and KPIs, including SLA and KPI metrics.
Management:
* Ensure all projects meet contractual SLA obligations and internal performance standards.
* Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.
Customer Relationship Management:
* Serve as the primary liaison for customers on project-related issues, updates, and escalations.
* Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.
Resource & People Management:
* Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
* Foster team engagement, collaboration, and motivation to maintain a high-performance culture.
* Conduct regular performance reviews, provide constructive feedback, and address underperformance.
* Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
* Develop succession plans and career paths for team members to align with organizational goals.
* Ensure timely onboarding and proper allocation of new resources for projects.
Risk and Issue Management:
* Maintain a risk register for projects, proactively identifying and addressing potential risks.
* Facilitate rapid escalation and resolution for critical project issues.
Change and Transformation Management:
* Manage project scope changes through structured Change Control Processes.
* Communicate and align stakeholders on transformation initiatives and ensure proper documentation.
Governance and Compliance for Projects:
* Establish and monitor governance frameworks for effective project delivery.
* Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.
Project Financial Management:
* Develop and track project budgets, billing, and financial forecasts.
* Maintain financial dashboards to monitor project profitability and cost-effectiveness.
* Conduct variance analysis between planned and actual financial outcomes for each project.
Continuous Improvement:
* Collect feedback from project teams and clients to implement process improvements.
* Promote a culture of innovation and learning within the project teams to drive efficiency and quality.
Team Leadership in Projects:
* Lead cross-functional project teams, ensuring clarity of roles and responsibilities.
* Act as a mentor and coach to project team members, fostering professional growth.
* Encourage collaboration and communication within the team to deliver high-quality results.
Qualifications:
* Education: Bachelor's degree in IT, Project Management, or a related field.
* Experience: Proven experience in managing projectized environments, IT service delivery, and people management.
* Certifications: PMP, PRINCE2, ITIL, or Agile certifications required.
* Skills: Expertise in project management frameworks (e.g., Agile, Waterfall). Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project). Strong leadership, conflict resolution, and decision-making abilities. Exceptional communication and interpersonal skills.
Key Competencies:
* Leadership and Team Management: Ability to inspire, guide, and manage teams to achieve goals.
* Project Orientation: Expertise in handling project lifecycles from initiation to closure.
* Stakeholder Management: Effective communication and relationship-building with clients and teams.
* Resource Optimization: Strategic allocation and management of resources to ensure efficiency.
* Risk Mitigation: Proactive identification and resolution of risks.
* Continuous Improvement: Focus on driving innovation and quality enhancements.
Work Environment:
* Dedicated to leading project-based teams across multiple projects concurrently.
* Occasional travel to customer or project sites may be required.
* Flexibility to work outside regular hours to meet project milestones or address critical issues.
About Us:
AVASO Technology Solutions is a dynamic and innovative company with a global presence. We offer opportunities for career growth and continuous learning. Our competitive salary and benefits package reflects our commitment to employee well-being. As a leader in IT solutions, we shape the future of technology and empower our employees to do the same.
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