Autonomous Cooking Robotics Team Lead
4 days ago
At Nymble, we're on a mission to revolutionize home cooking with our cutting-edge autonomous cooking robots. As our Customer Success Lead, you'll play a crucial role in shaping the customer experience and driving growth for our fast-paced startup.
About the Role:
This is an exciting opportunity to join our team as we scale our Support and Success functions. You'll lead the charge in building strong relationships with our customers, identifying areas for improvement, and collaborating with our Product team to inform product decisions. Your expertise will be instrumental in creating a seamless and delightful experience for our users.
Your Responsibilities:
* Lead the Customer Success team to achieve high customer satisfaction
* Establish and maintain a robust support infrastructure, including SOPs, tools, and processes
* Foster a community of product evangelists through exceptional customer experiences
* Work closely with Product to drive product development and innovation
The Ideal Candidate:
We're looking for a highly motivated and empathetic leader who can thrive in a fast-paced environment. Our ideal candidate has 1-2 years of experience in a Lead/Manager position, with a proven track record of delivering results-driven solutions. They must also be willing to work closely with our US-based team to ensure seamless communication and collaboration.
What We Offer:
* A competitive salary of $120,000 per year, based on your experience and qualifications
* The opportunity to work with a cutting-edge technology that's changing the face of home cooking
* A dynamic and supportive team environment that encourages growth and innovation
About Nymble:
Nymble is a Series-A funded startup backed by top VCs, including Accel Partners and Waterbridge Ventures. We're committed to pushing the boundaries of what's possible with autonomous cooking robots, and we need talented individuals like you to help us achieve our vision.
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