CIAM & Security Observability Resource Manager

Job Title: Resource Manager for CIAM and Security Observability Teams

About Us:
MUFG is a global financial services company with a presence in over 40 markets worldwide. We offer a range of commercial and investment banking products and services to businesses, governments, and individuals. Our parent company, Mitsubishi UFJ Financial Group, Inc. (MUFG), is one of the world's leading financial groups.

MUFG has a history spanning over 360 years and has about 120,000 employees. We operate across various segments, including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. Our mission is to be the world's most trusted financial group through close collaboration among our operating companies and by responding flexibly to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world.

MUFG Global Service Private Limited:
MGS India was established in 2020 as a 100% subsidiary of MUFG. It has offices in Bengaluru and Mumbai and serves as a Global Capability Centre/Centre of Excellence to provide support services across various functions such as IT, KYC/AML, Credit, Operations, etc. to MUFG Bank offices globally. MGS India aims to significantly ramp up its growth over the next 18-24 months while servicing MUFG's global network across Americas, EMEA, and Asia Pacific.

Position Overview:
We are seeking a highly motivated and experienced Resource Manager to oversee MGS contractors who are part of the CIAM and SIEM & SOAR teams. The Resource Manager will be responsible for managing the day-to-day operations, ensuring that the offshore team meets performance standards, and aligning their work with the company's strategic goals.

Key Responsibilities:
- Team Management: Oversee the offshore contractors, ensuring they are meeting their job responsibilities and performance standards.
- Coordination: Facilitate communication and cross-functional collaboration between offshore contractors and onshore teams, including engineering, IT, and business units.
- Performance Monitoring: Regularly review and assess the performance of offshore contractors, providing feedback and implementing improvement plans as necessary.
- Resource Allocation: Ensure that the offshore team is adequately staffed and that resources are allocated efficiently to meet project deadlines.
- Vendor Management: Manage relationships with offshore vendors, ensuring that contracts are adhered to and that the quality of work meets MUFG's standards.
- Reporting: Generate and present regular reports on the performance and progress of the offshore team to senior management.
- Compliance: Ensure that all offshore operations comply with MUFG's policies and procedures, as well as relevant legal and regulatory requirements.
- Training and Development: Identify training needs and opportunities for offshore contractors to enhance their skills and knowledge.

Requirements:
- Experience: At least 7+ years of experience in technology project management, with a focus on managing offshore teams.
- Technical Knowledge: Familiarity with CIAM and SIEM & SOAR technologies, including products such as Ping Identity, Okta, Transmit Security, and Splunk.
- Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide a diverse team, experience handling a team size of 5-10.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and address issues proactively.
- Education: Bachelor's in computer science, IT, or related field.

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