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Data Analyst Lead

1 week ago

Pune, Maharashtra, India FIS Full time

About the Role: We are seeking a highly skilled and experienced professional to join our team as a Senior Lead Analyst. As a key member of our organization, you will be responsible for providing in-depth product support to our clients by resolving incoming inquiries.

Key Responsibilities:

  • Provide exceptional customer service through phone, email, or chat sessions
  • Troubleshoot problems with malfunctioning equipment or software applications
  • Document customer information and recurring technical issues to support product quality programs and product development
  • Collaborate with cross-functional teams to resolve client concerns and implement corrective actions

Requirements:

  • Bachelor's degree in business or related field or equivalent combination of education and experience
  • Minimum 5 years of demonstrated experience in financial services or related industry
  • Knowledge of Credit Risk, risk measures like XVA, DVA, PFE
  • Familiarity with FIS products and services