Reservations Ambassador

The role of Reservations Executive is to provide exceptional guest experience by proactively communicating with guests through various channels. Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.

Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary. Coordinate with the reservations team to ensure seamless handover of guest information and payment details.

Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue. Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.

Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences. Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.

• Previous experience in hospitality, customer service, or a similar role is beneficial.
• Strong written and verbal communication skills, with the ability to convey clear and professional information.
• Excellent interpersonal skills and the ability to build rapport with guests and team members.
• Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
• Comfortable using various technology tools like email, chat systems, and reservation software.
• Ability to work independently and collaborate well with others in a team-oriented environment.
• Knowledge of local attractions and the hospitality industry would be beneficial.