
Drive Customer Experience Through Strategic Data-Driven Decision Making
1 week ago
This challenging opportunity involves making strategic data-driven decisions to impact the customer experience. Ideal candidates will have a background in running large cross-functional projects and be able to thrive in high-pressure environments.
Key Responsibilities:
- Manage solutions for last-mile related problems from identification to long-term implementation.
- Define success criteria for programs and create metrics to track program health.
- Collaborate with multiple teams as a subject matter expert in transportation and logistics.
- Analyze business problems at their root and develop effective solutions.
BASIC QUALIFICATIONS:
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Bachelor's degree or higher work experience may be substituted.
PREFERRED QUALIFICATIONS:
- 2+ years of driving process improvements experience.
- Master's degree, or MBA in management, business administration, economics, engineering, marketing.
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