Mortgage Administrator

The ideal candidate for this Mortgage Associate role will be responsible for supporting the end-to-end mortgage application process, ensuring efficiency, compliance and exceptional client service.

Key Responsibilities:

• Review and process mortgage applications to ensure completeness and accuracy.
• Liaise directly with clients to verify information and obtain necessary documentation.
• Maintain communication with clients, lenders, solicitors and estate agents to provide updates and address inquiries.

Data Management and Compliance:

• Accurately input application details into internal systems, ensuring compliance with all relevant regulations.
• Maintain and update client records within the CRM system for seamless tracking and follow-up.
• Support Case Managers by preparing comprehensive case files for underwriting decisions.

Collaboration and Support:

• Partner with Mortgage Advisors to gather additional documentation or clarify details required for loan approvals.
• Coordinate with internal teams to ensure timely submission and resolution of loan applications.
• Provide exceptional customer service, prioritizing client satisfaction and fostering positive relationships.

Requirements:

• Proven experience in mortgage administration or a related financial services role.
• Strong organizational and administrative skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with CRM systems and proficiency in Microsoft Office Suite.
• Knowledge of mortgage regulations and compliance standards.
• Ability to work independently and collaboratively within a team.

We offer a competitive salary package, opportunities for growth and development, a supportive and dynamic work environment and flexible work arrangements including remote work options.