Marketplace Operations Manager

1 month ago


Coimbatore, Tamil Nadu, India Nvron Life science Limited Full time

Marketplace Operations Overview

Nvron Life Science Limited is seeking a skilled Marketplace Operations Manager to oversee the strategic development and implementation of our e-commerce platform. This role will be responsible for driving sales growth, improving customer engagement, and ensuring seamless marketplace operations.

Key Responsibilities:

  • Develop and execute strategies to increase sales and customer engagement across multiple marketplaces.
  • Plan product assortment based on market demand and trends.
  • Drive seller acquisition and retention strategies to maintain vendor relationships.
  • Onboard new sellers and guide them through product listings and platform processes.
  • Monitor vendor performance using KPIs such as sales growth, return rates, and customer reviews.
  • Resolve disputes between vendors and customers to ensure smooth marketplace operations.
  • Manage promotional campaigns, sales events, and discounts to drive traffic and increase revenue.
  • Track competitive pricing trends and recommend optimal pricing strategies.
  • Analyze sales performance metrics and prepare reports for key stakeholders.
  • Monitor inventory levels and coordinate with vendors to ensure product availability.
  • Collaborate with logistics teams to manage order fulfillment and timely deliveries.
  • Oversee the return and refund process to ensure positive customer experiences.
  • Coordinate with customer support to address inquiries related to marketplace transactions.
  • Monitor and manage product reviews and feedback to enhance customer satisfaction.
  • Work with UX/UI teams to improve the user experience on various marketplaces.
  • Ensure compliance with platform policies and marketplace regulations.
  • Identify and mitigate risks related to fraud or policy violations.
  • Collaborate with legal and finance teams to manage tax and legal compliance.
  • Work with IT teams to implement platform upgrades and bug fixes.
  • Identify areas for process automation to enhance efficiency.
  • Stay up-to-date with e-commerce trends to keep our marketplace presence competitive.

Requirements:

  • Minimum 1 year of experience managing multiple online marketplaces.
  • Strong analytical skills to interpret data, identify trends, and recommend actionable insights.
  • Excellent communication and negotiation skills to manage vendors and customer relationships.
  • Ability to juggle multiple tasks and meet deadlines efficiently.
  • Familiarity with e-commerce tools, dashboards, analytics platforms, and order management systems.
  • Awareness of platform-specific guidelines and compliance requirements.


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