Marketplace Operations Manager
1 month ago
Marketplace Operations Overview
Nvron Life Science Limited is seeking a skilled Marketplace Operations Manager to oversee the strategic development and implementation of our e-commerce platform. This role will be responsible for driving sales growth, improving customer engagement, and ensuring seamless marketplace operations.
Key Responsibilities:
- Develop and execute strategies to increase sales and customer engagement across multiple marketplaces.
- Plan product assortment based on market demand and trends.
- Drive seller acquisition and retention strategies to maintain vendor relationships.
- Onboard new sellers and guide them through product listings and platform processes.
- Monitor vendor performance using KPIs such as sales growth, return rates, and customer reviews.
- Resolve disputes between vendors and customers to ensure smooth marketplace operations.
- Manage promotional campaigns, sales events, and discounts to drive traffic and increase revenue.
- Track competitive pricing trends and recommend optimal pricing strategies.
- Analyze sales performance metrics and prepare reports for key stakeholders.
- Monitor inventory levels and coordinate with vendors to ensure product availability.
- Collaborate with logistics teams to manage order fulfillment and timely deliveries.
- Oversee the return and refund process to ensure positive customer experiences.
- Coordinate with customer support to address inquiries related to marketplace transactions.
- Monitor and manage product reviews and feedback to enhance customer satisfaction.
- Work with UX/UI teams to improve the user experience on various marketplaces.
- Ensure compliance with platform policies and marketplace regulations.
- Identify and mitigate risks related to fraud or policy violations.
- Collaborate with legal and finance teams to manage tax and legal compliance.
- Work with IT teams to implement platform upgrades and bug fixes.
- Identify areas for process automation to enhance efficiency.
- Stay up-to-date with e-commerce trends to keep our marketplace presence competitive.
Requirements:
- Minimum 1 year of experience managing multiple online marketplaces.
- Strong analytical skills to interpret data, identify trends, and recommend actionable insights.
- Excellent communication and negotiation skills to manage vendors and customer relationships.
- Ability to juggle multiple tasks and meet deadlines efficiently.
- Familiarity with e-commerce tools, dashboards, analytics platforms, and order management systems.
- Awareness of platform-specific guidelines and compliance requirements.
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