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Advanced ServiceNow CSM Developer Position
3 weeks ago
Duration: 12 Months, Location: Remote
Notice Period: Immediate Joiners Only, Experience Required: 6–9 Years
About the Role:
We are seeking a highly skilled and experienced ServiceNow CSM Developer to join our team. As a Subject Matter Expert (SME) for the ServiceNow Customer Service Management (CSM) platform, you will be responsible for contributing to the development, support, and integration of the ServiceNow ecosystem, including Service Portal and reporting solutions.
- Serve as SME for the ServiceNow CSM platform, including Service Portal, integrations, and reporting.
- Design, develop, and maintain ServiceNow CSM modules and custom applications.
- Build and maintain integrations between ServiceNow CSM and external systems.
- Consult with customers on technology, data flows, and business processes.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Debug, enhance, deploy, and troubleshoot ServiceNow applications.
- Manage the entire lifecycle: break-fixes, enhancements, configuration, testing, and release management.
Requirements:
- Educational Qualification: Bachelor's or Master's in Computer Science, Information Systems, or Engineering.
- Experience: 6–9 years of total IT experience, with at least 3+ years dedicated to ServiceNow CSM.
- Proven experience in at least one end-to-end ServiceNow CSM implementation.
- Strong hands-on expertise in ServiceNow CSM modules, Service Portal development, System Integrations (REST/SOAP), and Reporting and Dashboards.
- Technical proficiency in JavaScript, AngularJS, HTML/CSS.
- Excellent communication, problem-solving, and analytical skills.
- Strong stakeholder engagement and project management capabilities.
Preferred Skills:
- ITIL Certification is a plus.
- Experience with Agile/Scrum methodologies.
- Familiarity with other ServiceNow modules is an advantage.