Coffee Connoisseur

As a Coffee Connoisseur at Starbucks, you will be responsible for providing legendary customer service to all customers by acting with a "customer comes first" attitude.

1. Acts with integrity, honesty, and knowledge that promote the culture and values of Starbucks.
2. Anticipates customer and store needs by constantly evaluating environment and customers for cues.
3. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
4. Develops enthusiastically satisfied customers all of the time.
5. Welcome and connects with every customer.
6. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
7. Responds to customer needs and says thank you to every customer.
8. Demonstrates the "Just Say Yes" behavior by taking care of customer needs.
9. Delivers legendary customer service to all customers by acting with a "customer comes first" attitude.
10. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
11. Contributes to a positive team environment by recognizing changes in partner behaviors that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager.
12. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
13. Maintains a clean and organized workspace so that partners can locate resources and product as needed.
14. Maintains regular and consistent attendance and punctuality.
15. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
16. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
17. Protects employees and customers by providing a safe and clean store environment.
18. Follows store policy and procedures for operational flow at each station.
19. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required.