IT Service Transition Specialist
6 days ago
Job Overview
We are seeking an experienced IT Service Transition Specialist to join our team at Northern Trust.
The successful candidate will be responsible for managing and overseeing IT change management processes within the APAC region, ensuring that changes are implemented efficiently and with minimal risk to business operations.
The ideal candidate will have a strong background in IT service management, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Collaborate closely with regional and global IT operations, security, infrastructure, and business stakeholders to drive compliance, continuous improvement, and operational stability.
- Develop and maintain IT change management KPIs, SLAs, and reporting dashboards to monitor performance and compliance.
- Analyze trends in change failures, unauthorized changes, and deviations from change processes, and propose corrective actions.
- Provide advisory support to technology teams to ensure change planning, execution, and validation follow best practices.
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