Logistics Coordinator
14 hours ago
About the Role
As a Logistics Coordinator in our EU Compliance team, you will play a vital role in ensuring seamless cross-border trade for our sellers on the Amazon Marketplace. Your primary responsibility will be to provide exceptional support to our selling partners, helping them navigate the complexities of international shipping and customs.
Key Responsibilities
- Contact sellers to fast-track their onboarding process by notifying them of required or missing documents.
- Provide white-glove support to book their first shipment through calls and emails.
- Increase shipping frequency by continuously monitoring activity and nudging dormant sellers.
- Maintain good seller relationships to assist with blockers when crossing borders and provide a great seller experience.
- Manage and drive business growth by offering ASIN-level recommendations and delivering key business opportunities.
- Track and report performance using relevant metrics, achieving productivity and seller satisfaction targets.
- Use Voice of Seller and HMD as key metrics to flag and improve the seller experience.
A Day in the Life
Your day will involve driving seller engagement to help selling partners use the tool to cross-border their shipments, utilizing EU Compliance processes to ensure friction-free selling on Amazon platforms. You will also focus on seller retention to book subsequent shipments, working with various internal teams to support new projects and launches, capturing feedback, and suggesting process improvements to enhance the seller experience.
About the Team
The EU 3P Compliance team is a strategic unit under Seller Development & Growth Org, ISS. Our goal is to enable selling partners to be compliant while selling on the Amazon EU region. We engage with selling partners daily, de-risking account issues, unblocking stage-wise problems, and guiding them through essential steps for each compliance stage.
Requirements
- B2.2 or C1 German language proficiency.
- Minimum graduate degree in any stream or German Language.
What We Offer
We value diversity and inclusion at myGwork, an inclusive employer and member of the LGBTQ+ business community. As a Logistics Coordinator, you can expect a dynamic work environment with opportunities for growth and development. A competitive estimated salary of $65,000 per year (based on location and industry standards) reflects the importance we place on this role in supporting our sellers' success.
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