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Call Center Operations Specialist

3 weeks ago

Mumbai, Maharashtra, India PayU Full time
About This Role

We're seeking a highly motivated Call Center Operations Specialist to join our team. As a key member of our Call Center Operations team, you'll be responsible for managing front-end and back-end teams, ensuring excellent customer service, and driving process improvements.

The Key Responsibilities

You'll be responsible for:

  • Managing Call Center Operations: Oversee daily operations, monitor team performance, and implement quality processes.
  • Customer Experience: Ensure end-to-end customer contact processes meet the highest standards.
  • Process Improvement: Analyze and improve existing processes to increase efficiency and productivity.
What You'll Bring
  • Call Center Operations Expertise: Proven experience in managing call center operations, including team leadership and process improvement.
  • Excellent Communication Skills: Ability to effectively communicate with team members, customers, and stakeholders.
  • Problem-Solving Skills: Strong analytical and problem-solving skills to drive process improvements and resolve customer issues.