Service Desk Support
3 days ago
We are seeking a skilled Technical Support Specialist to provide top-notch technical assistance to our end-users. This role demands exceptional communication skills, adept problem-solving abilities, and an unwavering commitment to customer satisfaction.
- Key Responsibilities:
- Deliver professional and courteous technical support to users via various channels.
- Efficiently log user service tickets in ITSM systems with precise information.
- Tackle and resolve IT-related incidents and service requests in a timely manner.
- Manage customer inquiries and ensure prompt resolutions.
- Regularly compile and submit reporting on key performance indicators (daily/weekly/monthly).
- Update knowledge base articles for new and existing issues to enhance user experience.
Required Skills and Qualifications
- Outstanding communication skills – both verbal and written.
- Superior problem-solving and analytical abilities.
- Ability to manage multiple tasks, prioritize effectively, and work under pressure.
- Customer-centric mindset with a steadfast commitment to service excellence.
- Familiarity with ITSM tools and ticketing systems is highly desirable.
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