Content Creator
23 hours ago
The ideal candidate is a highly skilled technical documentation specialist who excels in creating high-quality content for our cloud services, automation, and network management products. They must be able to translate complex technologies into easy-to-use content for our customers.
This role requires strong problem-solving skills, excellent communication and collaboration skills, and the ability to work in a fast-paced, highly technical environment.
- Responsibilities:
- Design, develop, deliver, and maintain customer-facing user content.
- Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
- Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
- Analyze specifications and product descriptions and recommend the best documentation approach.
- Learn the customer experience through hands-on usage of our cloud networking products.
- Follow established style and process guidelines to provide consistency and completeness.
- Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes.
- Requirements:
- Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
- 5+ years of experience producing technical content.
- BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
- Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
- Ability to research complex technical concepts (independently and collaboratively).
- Familiarity with XML authoring, content management, and courseware development tools.
- Strong problem-solving skills: ability to make progress with less-than-complete information.
- Excellent communication and collaboration skills.
- Preferred Qualifications:
- Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
- Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security.
- Familiarity with DITA/XML authoring principles and content management concepts.
- Familiarity with Markdown and MS PowerPoint for authoring content.
- Experience leading technical documentation efforts with multiple writers.
- Familiarity with program management methodologies and systems such as Agile and JIRA.
- Familiarity with the Juniper Junos OS.
- Have industry network certifications.
- Some experience with modern content concepts such as Search Engine Optimization (SEO), developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), illustrations and animations, digital publishing, content/web analytics, and more.
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