
Remote Network Engineer Position
13 hours ago
Network Engineer Role
We're seeking a skilled Network Engineer to join our global team. As a leader in telecommunications, we deliver innovative solutions and network support.
The successful candidate will work remotely from India, supporting clients worldwide. They'll collaborate closely with a US-based manager and technical excellence-focused team.
Your Key Responsibilities
- Troubleshoot complex issues with GTD-5 switches, requiring over 5 years' experience.
- Provide Tier 3 telephony and hardware support, including fault isolation and resolution.
- Interface with customers, support teams, and vendors to resolve network problems.
- Guide field teams on proper trouble isolation and hardware replacement.
- Document internal processes and mentor other engineers.
- Ensure timely ticket updates and participate in an on-call rotation.
Required Skills and Qualifications
- At least 5 years' hands-on GTD-5 hardware support and telephony troubleshooting experience.
- Experience with call processing and translations.
- Familiarity with central office procedures and ISO27001 compliance.
- Strong communication, customer focus, and documentation skills.
- Able to work independently from home and manage time effectively.
- Degree in Engineering or related field (or equivalent experience).
Benefits
- 100% remote role – work from anywhere in India.
- Be part of a high-performing, global team that values innovation and growth.
- Opportunity to support world-class clients and develop your career with industry leaders.
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