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Senior Quality Assurance Specialist

2 weeks ago

Mumbai, Maharashtra, India Pepper Content Full time

We're building the world's largest content ecosystem at Pepper Content. As a Senior Editor (Quality Success Manager), you'll play a crucial role in maintaining our high-quality standards and driving our content operations forward.

Job Description

This role involves ensuring that all deliverables meet the highest standards of quality, accuracy, and relevance. You'll work closely with content creators, managing projects and timelines, and communicating effectively with clients.

Key Responsibilities:

  1. Quality assurance: Maintain high-quality standards for all deliverables.
  2. Editing and proofreading: Review and edit content pieces to ensure accuracy and brand tone.
  3. Briefing and documentation: Create comprehensive briefing materials, such as content briefs and style guides.
  4. Client engagement: Communicate effectively with clients, holding weekly cadences and responding to queries.
  5. Performance assessment: Conduct regular performance assessments and provide feedback to content writers.
  6. Team management: Train and manage a diverse team of writers and editors.
  7. Project management: Manage project timelines and deadlines.

Requirements:

  • At least 4 years of experience in copy-editing, preferably in content marketing for SaaS organizations.
  • A solid understanding of the SaaS domain.
  • Strong copyediting and proofreading skills.
  • A clear understanding of content marketing, writing, and SEO.
  • Team leadership and project management skills.