Senior IT Engineer
1 week ago
We are seeking a highly skilled Senior IT Engineer to join our team in Desktop Field Services. As a key member of our team, you will be responsible for a wide range of technical responsibilities related to desktop infrastructure.
About the RoleThe ideal candidate will have over 6 years of IT-related work experience, including 2+ years leading projects/programs, and enterprise-level desktop support experience. You will be responsible for investigating and resolving complex issues related to operating systems, networks, systems, and applications. Additionally, you will perform root cause analyses, test and deploy hardware and software solutions, manage end-user technology projects, and provide excellent customer service.
Key Responsibilities- Investigate and resolve complex issues related to operating systems (Windows and Linux), networks (LAN/WAN), systems, and applications.
- Perform root cause analyses and escalate issues as necessary.
- Test and deploy hardware and software solutions.
- Manage end-user technology projects, such as migrations, deployments, and introducing new technology solutions.
- Provide excellent customer service via phone, email, and in-person interactions.
- Bachelor's degree in computer science, technical, engineering, or related fields.
- Relevant certifications such as ITIL, MCSE, CISSP, etc.
- Strong listening and problem-solving skills.
- Experience using PowerShell for scripting and automation.
- Ability to quickly diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely.
- Over 6 years of IT-related work experience, including 2+ years leading projects/programs, and enterprise-level desktop support experience.
We offer a competitive salary of $120,000 per year, plus additional benefits, including health insurance, retirement plans, and paid time off. Our company culture values innovation, teamwork, and employee growth. If you are a motivated and experienced IT professional looking for a challenging role, we encourage you to apply.
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