Junior Software Developer

2 weeks ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
About Us

CloudLabs is a pioneering company that offers exceptional IT and business consulting services. We have been in the industry for over eight years, providing unparalleled support to our clients.

We pride ourselves on being a transformative partner for businesses, helping them accelerate their growth through innovative solutions. Our team of experts has extensive experience in digital transformations, application development, and managed services.

We have a proven track record of delivering high-value projects that are critical to our clients' success. Our strategic planning and implementation expertise has helped numerous global companies achieve remarkable results.

We are headquartered in India with offices across the globe. Our diverse team of 200+ experienced specialists is committed to excellence and is passionate about making a difference.

Job Summary

We are seeking a highly skilled Junior Technical Support Engineer to join our dynamic team. The successful candidate will be responsible for providing technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions.

This is an exciting opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms. If you have a strong analytical mindset and excellent communication skills, we encourage you to apply.

Key Responsibilities
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
Preferred Qualifications
  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.
What We Offer
  • Welcome back to the workforce after a career break or parental leave.
  • Competitive pay package.
  • Attractive policy, medical insurance benefits, industry-leading trainings.

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