Network Expert with Advanced Radio Access Network Skills
2 weeks ago
At Nokia, we are seeking a highly skilled Network Expert to join our team. This role involves providing expert-level support for Nokia (mcBSC & mcRNC), Ericsson (RNC Evo, BSC Evo, 4G BTS, 5G BTS), and Samsung (4G BTS) products.
Key Responsibilities- Provide advanced troubleshooting support for Nokia, Ericsson, and Samsung products.
- Utilize NetAct and ENM tools effectively for network monitoring, alarm management, and fault resolution.
- Perform Level 2 troubleshooting on BTS, Node B, eNodeB, and gNodeB equipment.
- Adhere to Configuration Management (CM) process checklists for every activity performed.
- Communicate effectively with the Field Force, ensuring smooth and efficient issue resolution.
- Lead bridge calls during complex troubleshooting scenarios and coordinate with multiple teams.
- Offer 24/7 remote support to Field Engineers (FEs) during incident resolution via phone communication.
- Continuously monitor network alarms and Key Performance Indicators (KPIs) across all network elements for optimal performance.
- Proven hands-on experience with Nokia, Ericsson, and Samsung products.
- Proficiency in using NetAct and ENM tools for network operations and troubleshooting.
- Strong written and verbal communication skills, capable of effective interaction with the Field Force.
- Excellent bridge handling skills, particularly during high-pressure troubleshooting sessions.
- Experience in following Configuration Management (CM) processes and adhering to checklists.
- Ability to work in a 24/7 support environment, demonstrating flexibility in work hours.
- Expertise in alarm monitoring, KPI analysis, and fault management, with 4 to 7 years of relevant experience.
The estimated salary for this position is $85,000 - $110,000 per year, based on industry standards and location.
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