Support Expert for Mission-Critical Applications
2 weeks ago
This role involves working as a Production Support Analyst for the CB production team, providing second-level support for applications under the tribe. The ideal candidate will work with key stakeholders and team members across the globe in a 365-day, 24/7 working model.
Responsibilities
- Acting as a Production Support Analyst for the CB production team
- Providing second-level support for applications under the tribe
- Working with key stakeholders and team members across the globe
Requirements
- Good experience in Production Application Support and ITIL Practices
- Very good hands-on knowledge of databases (Oracle/PLSQL etc.), including writing SQL scripts and queries
- Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, tools for automation (RPA, Workload, Batch)
Benefits
- Best-in-class leave policy
- Gender-neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
Skills and Experience
- Self-motivated with excellent interpersonal, presentation, and communication skills
- Able to think strategically with strong analytical and problem-solving skills
- Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner, and with teams across multiple locations and time-zones
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