
Senior Account Set-Up Specialist
1 week ago
Account Activation & Setup Professional
Our organization is seeking a skilled Account Activation & Setup professional to join our team. The ideal candidate will have a deep understanding of account setup workflows, financial operations, and compliance frameworks.
Key Responsibilities:
- Review and approve standard account setup requests
- Coordinate with compliance and finance teams for KYC checks
- Monitor SLAs for account creation and updates
- Resolve discrepancies in submitted account data
- Support internal audits by providing account documentation
- Train new joiners on account setup procedures
- Generate reports on account creation volumes and turnaround times
- Assist in implementing minor process improvements
- Team Management: Assign tasks, monitor workloads, and support team performance
- Escalaion Handling: Resolve complex or high-risk account setup issues
- Root Cause Analysis: Investigate recurring errors and implement corrective actions
- Policy Enforcement: Ensure adherence to data governance and compliance standards
- Cross-Functional Collaboration: Work with IT, finance, and compliance teams
- SOP Maintenance: Update and enforce standard operating procedures
- Coaching Skills: Mentor junior staff and conduct knowledge-sharing sessions
- Oversight end-to-end setup and activation of Credit cards and linked accounts using Credit Card systems
- Able to navigate and validate customer related information in Credit Card system and customer provided documents
- Collaborate with internal teams (Compliance, IT, Customer Service, Risk, Credit) to ensure smooth onboarding and card activation
- Ensure adherence to regulatory standards including KYC, Credit Scores, and PCI-DSS during onboarding and account setup
- Monitor and report on key performance indicators (KPIs) such as setup turnaround time, error rates, and customer satisfaction
- Troubleshoot and resolve issues related to card setup, SAP integration, and account configuration
- Participate in system upgrades, UAT testing, and process improvement initiatives
- Maintain documentation for procedures, workflows, and compliance audits
- Knowledge of working in SAP Customer Master Data module
- Experience with Credit Card similar card systems
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