Expert System Support Specialist

2 weeks ago

Kanpur, Uttar Pradesh, India beBeeSkillful Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title:

">Service Engineer for FIS Quantum and Echos Systems">

This is a unique opportunity to join our team as a skilled Service Engineer. The successful candidate will provide comprehensive production support for FIS Quantum and Echos treasury management systems.

Key Responsibilities:

  • Provide end-to-end support for FIS Quantum and Echos treasury management systems
  • Maintain static data within the Quantum environment to ensure system integrity
  • Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum
  • Identify and resolve interface issues with bank statements and cashflows
  • Configure, troubleshoot, and fix Cash Xplorer functionality
  • Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement
  • Learn internal systems to provide comprehensive end-to-end support to users
  • Receive, analyze, and prioritize related support tickets
  • Provide timely solutions to users
  • Document resolution steps and knowledge base articles
  • Support system upgrades and patches
  • Monitor system performances and recommend improvements

Technical Operations:

  • Apply strong Oracle/SQL Server database expertise to maintain system performance
  • Author and optimize SQL queries for data extraction and reporting
  • Apply working knowledge of the Quantum data model to troubleshoot complex issues
  • Work with Golden Gate and Datapipelines technologies for data integration
  • Support integration points between FIS systems and Oracle Fusion AGIS/GL modules
  • Utilize FIS ticketing system to manage and track support requests

Governance & Compliance:

  • Maintain SOPs, process documentation, and impact assessments for system updates
  • Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity
  • Ensure financial data accuracy, SOX compliance, and internal control adherence
  • Participate in change management processes to minimize operational disruptions

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