Senior Credit Cards Fraud Analyst

2 days ago

Vellore, Tamil Nadu, India beBeeFraud Full time ₹ 15,00,000 - ₹ 20,00,000

Credit Cards Fraud Investigator

We are seeking a skilled professional to manage, analyze and resolve fraud and dispute cases related to credit card transactions. This is a critical role in ensuring timely resolution according to defined service level agreements.

  • Investigate and analyze fraud and dispute cases related to credit card transactions to ensure timely resolution according to defined SLAs.
  • Review transaction details, customer claims and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams including fraud prevention, risk, compliance and customer service teams to ensure seamless case resolution.

Responsibilities:

  1. Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
  2. Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
  3. Ensure adherence to operational guidelines, compliance standards and regulatory requirements in all case handling.
  4. Mentor and support junior associates by sharing best practices and providing guidance on complex cases.
  5. Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
  6. Communicate effectively with internal and external stakeholders maintaining professionalism and confidentiality at all times.

Qualifications & Skills:

  • Any Graduate
  • Minimum 1-4 years of experience in fraud management dispute resolution or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems card schemes and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills with the ability to work collaboratively in a team environment.
  • Ability to handle confidential information with integrity and discretion.

Preferred:

  • Certification in fraud prevention or risk management.
  • Experience with chargeback processing and dispute lifecycle management.
  • Familiarity with regulatory frameworks such as PCI-DSS or equivalent.

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