Senior Customer Experience Manager

1 day ago

Jaipur, Rajasthan, India beBeeClientServicing Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Client Servicing Manager

We are seeking an experienced Client Servicing Manager to spearhead our client relationship management efforts. This is an excellent opportunity for professionals who possess a passion for delivering exceptional customer service and have expertise in both traditional and digital marketing channels.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, ensuring their needs are clearly understood and executed.
  • Develop and execute comprehensive marketing strategies that encompass mainline (print, outdoor, TV, radio) and digital (social media, paid ads, content marketing) campaigns end-to-end.
  • Collaborate closely with creative, digital, and strategy teams to deliver impactful solutions within tight deadlines.
  • Prepare high-quality client briefs, campaign reports, and presentations that showcase results-driven initiatives.
  • Nurture long-term, trusting relationships with clients through proactive communication and consistent support.
  • Effectively manage multiple accounts simultaneously while maintaining attention to detail and quality standards.
  • Identify client needs and propose innovative ideas to add value and strengthen partnerships.

Requirements:

  • Bachelor's degree in Marketing, Business Administration, or related field.
  • 2–4 years of experience in client servicing within advertising, marketing, or digital agencies.
  • Hands-on experience managing both mainline and digital campaigns.
  • Excellent verbal and written communication, negotiation, and presentation skills.
  • Strong project management abilities with a proactive approach.
  • Ability to perform well under pressure and meet tight deadlines.

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