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Quality Assurance Manager

3 weeks ago

Bengaluru, Karnataka, India Wipro Full time
Job Summary:

We are seeking a highly motivated Quality Assurance Manager to join our team. In this role, you will be responsible for ensuring compliance and quality of processes within an account. This includes tracking and reviewing process quality through audits, developing audit plans, and allocating reviews to analysts.

The ideal candidate will have strong process knowledge and analytical skills, with the ability to consistently demonstrate full range of competencies without guidance. Excellent communication and stakeholder management skills are also essential.

Key Responsibilities:
  • Develop and implement audit plans to ensure compliance and quality of processes
  • Track and review process quality through audits and develop reports for review
  • Manage team attrition and employee satisfaction
  • Support incoming new processes and conduct online training for agents

Requirements:
  • Bachelor's degree in a relevant field
  • Minimum 3 years' experience in quality assurance or related field
  • Strong process knowledge and analytical skills
  • Excellent communication and stakeholder management skills