Forecast Analyst

1 day ago


Hyderabad, Telangana, India myGwork Full time

This role is with myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

 

Job Description:

Customer Service Innovation Leader

We are looking for an experienced professional with excellent analytical skills and strong business acumen to join our Forecasting team in the Worldwide Capacity Planning (WWCP) organization.

The WWCP organization owns the end-to-end workforce planning and execution of Amazon's customer service network. Our forecasting, labor planning, scheduling, and real-time management solutions are responsible for the millions of daily decisions needed to provide efficient and frustration-free support to our customers around the world.

In this role as a Senior Forecast Analyst, you will be responsible for modeling forecasting problems, discovering insights and identifying opportunities through the use of statistical, machine learning, algorithmic, data mining and visualization techniques.

You will need to collaborate effectively with internal stakeholders and cross-functional teams to analyze forecast variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards.

This role requires a delicate balance in delivering models that are statistically grounded but also explainable operationally - business leaders must be able to understand what variables impact forecast variance and how they should respond tactically.

This is a high visibility role with heavy interaction with senior leadership. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role.

Benefits and Requirements:

  • Bachelor's degree in Business, Mathematics, Operations Research, Engineering or a related field
  • 5+ years of experience as a business analyst or related positions
  • Experience with statistical analysis and modeling
  • Experience with SQL and one or more of the statistical modeling languages/ toolboxes (R, SAS, SPSS, Matlab, or Python)
  • Excellent communication skills to share findings in an understandable and actionable manner
  • Ability to work successfully in a dynamic, fast-paced environment
  • Willing to work during the overlap as per US time zone

Salary Range: $100,000 - $120,000 per year

The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner, and obtaining organizational 'buy-in' at senior levels.

This is a high-impact role with goals that directly impact the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale.



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