Automotive Service Expert

2 weeks ago

Idukki, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Automotive Service Expert

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As an Automotive Service Expert, you will be the first point of contact for customers when they arrive at the service center. Your role will be to greet them and direct them to a available mechanic.

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You will also consult with mechanics about necessary repairs and possible alternatives to expensive work. This will involve providing customers with in-depth information about available aftermarket and OEM part options.

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In addition, you will answer questions about service outcomes after consulting with mechanics if necessary. You will advise customers about warranty protections and potential cost savings.

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Furthermore, you will help customers decide between trading in a car and fixing it through our shop. You will manage and oversee the service center's workflow and scheduling.

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Finally, you will contact customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.

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Required Skills and Qualifications:

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  • Excellent Communication Skills: You should have excellent communication skills to effectively interact with customers and mechanics.">
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Benefits:

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  • Health Insurance: We offer comprehensive health insurance to all our employees.">
  • Provident Fund: You will be eligible for a provident fund to secure your financial future.">
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Work Location: The job is based in-person at our service center located in Thodupuzha.

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