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Customer Experience Specialist

1 week ago

Ahmedabad, Gujarat, India Saleshandy Full time
Company Overview

Saleshandy is a global SaaS company building a future-ready outreach platform that eliminates manual work and helps businesses generate more leads efficiently and at scale.

Job Description

We are seeking a highly skilled and customer-focused Product Support Specialist to join our growing team. As a Product Support Specialist, you will be responsible for assisting customers via chat and email, solving issues, and making their journey smooth.

You will conduct live sessions and onboarding calls to guide users through the platform, educate customers on features, best practices, and potential upgrades, troubleshoot technical issues, and provide quick and effective solutions.

In addition, you will be a problem-solver, identifying pain points and working with the team to improve user experience, drive customer retention, and proactively help users succeed with our product.

Required Skills and Qualifications
  • Excellent communication (especially written) and problem-solving skills
  • Experience in chat/email support and handling queries effectively
  • Possession of a growth mindset and passion for helping customers
  • Able to simplify complex topics and explain them in a user-friendly way
  • Self-motivated, proactive, and adaptable to new tools and technology
  • Familiarity with customer success and retention strategies is a bonus
Benefits

We offer a range of benefits to our employees, including:

  • The opportunity to work with customers across the globe
  • Growth opportunities, with the chance to scale into leadership roles as we expand
  • An open culture, where your ideas matter
  • A personal development budget for books, courses, and conferences
  • A health insurance allowance for peace of mind
  • Annual team retreats, including our last one in Lonavala