Business Analyst

4 weeks ago


Mumbai, Maharashtra, India Lumina Datamatics Full time

Job Title: Business Analyst - Seller Support

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About the Role:

We are seeking a highly skilled Business Analyst to join our team at Lumina Datamatics in Mumbai. The successful candidate will be responsible for handling tickets and cases related to Pricing issues, seller suspensions, late shipment issues, etc.

Key Responsibilities:

  • Ticket Handling: The candidate would handle tickets and cases related (but not limited) to Pricing issues, seller suspensions, late shipment issues, etc.
  • Client Communication: Chat with clients to find resolution for complex issues or to escalate an issue
  • Issue Resolution: Works with multiple technology applications and featured tools to resolve Seller/Partner issues.
  • Reporting and Tracking: Work in excel. Maintain trackers and prepare EOD report.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills.
  • Web Research Skills: Web research skills
  • Analytical Skills: Good analytical skills
  • Flexibility: Flexible to work in Rotational as well as US Shifts
  • Online Retail Awareness: Sound awareness of online retail
  • Technical Skills: Knowledge of JIRA, Confluence and Salesforce an added advantage.
  • Excel Skills: Intermediate Excel Skills – Conditional formulas, Pivot table

Benefits and Working Conditions:

The candidate should be willing to work in Indian & US shifts and Indian holidays (as and when requested by client/Team management)

Estimated Salary Range: ₹400,000 - ₹700,000 per annum



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