Payment Transaction Specialist

24 hours ago

Hyderabad, Telangana, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Technical Support Engineer Role

This is a technical role where you will be the primary point of contact for our customers, providing them with technical support and assistance in resolving their issues.

As a Technical Support Engineer, your responsibilities will include:

  • Providing prompt, courteous, and professional support to customers via email, phone, and ticketing systems.
  • Configuring, maintaining, and troubleshooting our product suite to support seamless client onboarding and sustained operational performance.
  • Managing end-to-end payment transaction workflows, executing SQL queries, and working with APIs and card processing protocols.
  • Troubleshooting banking systems, applications, and infrastructure issues using various tools and software.

Requirements for this role include:

  • A Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related field.
  • At least 3 years of experience in technical support or product operations, with at least 1 year supporting enterprise-level SaaS or banking technology products.
  • Strong understanding of payment cards (credit, debit, prepaid) and payment transaction processing workflows.
  • Proficiency in SQL (PostgreSQL preferred); ability to write and optimize queries.
  • Solid understanding of APIs, with hands-on experience using Postman to test and troubleshoot API calls.
  • Experience working with monitoring and log analysis tools such as Kibana, OpenSearch, Splunk, and Grafana.

We are an equal opportunity employer. We value diversity and strive to create an inclusive environment for all employees. We welcome applicants from all backgrounds, cultures, and communities.

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