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Senior IT Operations Manager

4 weeks ago

Delhi, Delhi, India NTT DATA Full time

About the Role

NTT DATA is seeking a skilled Senior MS Operations Lead to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our IT infrastructure and systems.

Key Responsibilities

  1. Monitor and manage our IT infrastructure remotely to ensure optimal performance.
  2. Configure, install, test, and maintain assigned infrastructure at client sites.
  3. Identify and investigate technical incidents and problems, and provide timely and detailed incident reports.
  4. Provide second-line support to clients, identifying root causes of incidents and providing solutions.
  5. Offer telephonic support to clients, ensuring their technical needs are met.

About NTT DATA

NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100. We invest heavily in R&D, helping clients innovate, optimize, and transform for long-term success. Our diverse team of experts in over 50 countries provides a robust partner ecosystem, and we are committed to diversity and inclusion.

Equal Opportunity Employer

NTT DATA is an Equal Opportunity Employer, committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.