Call Quality Assurance Specialist
5 days ago
As a Call Quality Auditor at CGVAK Software AND Exports Limited, you will play a crucial role in ensuring the high standard of customer service delivery by assessing and evaluating the quality of calls made and received. Your meticulous attention to detail and analytical skills will be vital in identifying areas for improvement and maintaining compliance with quality standards.
Key Responsibilities:- Call Monitoring and Evaluation:
- Listen to recorded customer calls to assess agent performance and evaluate customer service quality.
- Evaluate calls against established quality standards and performance metrics.
- Identify areas of strength and weakness in agent performance and provide constructive feedback.
- Quality Assurance:
- Develop and maintain quality standards and evaluation criteria.
- Conduct regular call calibration sessions to ensure consistency in evaluations.
- Identify trends in call quality and provide insights to management.
- Data Analysis and Reporting:
- Generate reports on call quality metrics and performance indicators.
- Analyze call data to identify areas for improvement in processes and systems.
- Process Improvement:
- Collaborate with management to implement process improvements based on call quality findings.
- Develop and implement strategies to enhance customer satisfaction.
A Call Quality Auditor is responsible for ensuring that customer interactions meet established quality standards. They listen to recorded calls and evaluate agent performance against specific metrics, providing feedback to improve agent performance and overall customer satisfaction.
This role requires a strong analytical and problem-solving mindset, excellent communication and interpersonal skills, attention to detail and accuracy, and the ability to provide constructive feedback.
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Call Quality Assurance Specialist
1 week ago
Coimbatore, Tamil Nadu, India CGVAK Software AND Exports Limited Full timeJob Title: Call Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Call Quality Assurance Specialist to join our team at CGVAK Software and Exports Limited. As a Call Quality Assurance Specialist, you will play a crucial role in ensuring the high standard of customer service delivery by assessing and evaluating the quality of calls made...
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Call Quality Assurance Specialist
2 weeks ago
Coimbatore, Tamil Nadu, India CGVAK Software AND Exports Limited Full timeJob Title: Call Quality AuditorCGVAK Software AND Exports Limited is seeking a highly skilled Call Quality Auditor to join our team. As a Call Quality Auditor, you will play a crucial role in ensuring the high standard of customer service delivery by assessing and evaluating the quality of calls made and received.Key Responsibilities:Listen to recorded or...
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Call Quality Assurance Specialist
2 weeks ago
Coimbatore, Tamil Nadu, India CGVAK Software AND Exports Limited Full timeJob SummaryWe are seeking a skilled Call Quality Auditor to join our team at CGVAK Software AND Exports Limited. As a Call Quality Auditor, you will play a vital role in ensuring the high standard of customer service delivery by assessing and evaluating the quality of calls made and received.Key ResponsibilitiesCall Monitoring and Evaluation: Listen to...
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Call Quality Assurance Specialist
1 week ago
Coimbatore, Tamil Nadu, India CGVAK Software AND Exports Limited Full timeJob SummaryWe are seeking a skilled Call Quality Auditor to join our team at CGVAK Software AND Exports Limited. As a Call Quality Auditor, you will play a crucial role in ensuring the high standard of customer service delivery by assessing and evaluating the quality of calls made and received.Key ResponsibilitiesCall Monitoring and Evaluation: Listen to...
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Call Quality Assurance Specialist
3 weeks ago
Coimbatore, Tamil Nadu, India CGVAK Software AND Exports Limited Full timeJob Title: Call Quality AuditorWe are seeking a highly skilled Call Quality Auditor to join our team at CGVAK Software and Exports Limited. As a Call Quality Auditor, you will play a crucial role in ensuring the high standard of customer service delivery by assessing and evaluating the quality of calls made and received.Key Responsibilities:Call Monitoring...
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Quality Assurance Specialist
3 weeks ago
Coimbatore, Tamil Nadu, India eClerx Full timeJob Description:As a Quality Assurance Specialist at eClerx, you will be responsible for reviewing finished works to ensure they meet the highest standards of design and content. This involves adhering to client Service Level Agreements (SLAs) and utilizing your analytical skills to identify areas for improvement. Additionally, you will need to possess...
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Coimbatore, Tamil Nadu, India Sandfits Foundries Pvt Ltd Full timeProcess Quality Assurance RoleSandfits Foundries Pvt Ltd is seeking a Quality Assurance Specialist to ensure the highest quality standards in our production process. Key responsibilities include:Monitoring process deviations and implementing corrective actions.Ensuring shot blast time and quality meet established Work Instructions.Carrying out process audits...
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Quality Assurance Specialist
4 days ago
Coimbatore, Tamil Nadu, India Easa College Of Engineering & Technology Full timeKey Responsibilities:Collaborate with cross-functional teams to identify and address quality-related issuesDevelop and maintain quality control processes and proceduresAnalyze and report on quality metrics and trendsAs a Quality Assurance Specialist at {company}, you will play a critical role in ensuring the highest quality products are delivered to our...
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Quality Assurance Specialist
2 weeks ago
Coimbatore, Tamil Nadu, India eClerx Full timeJob Description:As a Quality Assurance Specialist at eClerx, you will be responsible for reviewing finished works to ensure they meet the highest standards of design and content. This involves adhering to client Service Level Agreements (SLAs) and utilizing your analytical skills to identify areas for improvement. Additionally, you will be expected to...
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Quality Assurance Specialist
2 days ago
Coimbatore, Tamil Nadu, India Bull Machines Pvt Ltd Full timeBull Machines Pvt Ltd is seeking a skilled Quality Assurance Specialist to coordinate CAPA activities.Key Responsibilities:Coordinate CAPA closingManufacturing Industry background requiredAutomobile Industry experience preferredQualification: Any Degree (Engineering)Gender: Male
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Senior Quality Assurance Specialist
2 weeks ago
Coimbatore, Tamil Nadu, India Bull Machines Pvt Ltd Full timeWe are seeking a highly skilled Quality Assurance Specialist to join our team at Bull Machines Pvt Ltd.The ideal candidate will have a strong background in manufacturing and a proven track record of coordinating CAPA activities.The successful candidate will be responsible for:Coordinating and implementing CAPA activities to ensure compliance with industry...
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Automation Quality Assurance Specialist
7 days ago
Coimbatore, Tamil Nadu, India ACE Full timeKey ResponsibilitiesAt ACE, we're seeking a dedicated Automation Quality Assurance Specialist to join our team. This role involves developing and maintaining a scalable BDD automation framework for UI, API, and Mobile testing. As an Automation Quality Assurance Specialist, you'll conduct POCs on the latest test automation tools and technologies for...
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Quality Assurance Specialist
1 week ago
Coimbatore, Tamil Nadu, India eClerx Full timeJob Description:As a Quality Assurance Specialist at eClerx, you will be responsible for reviewing finished works to ensure they meet the highest standards of design and content.Key Responsibilities:Review finished works for quality and adherence to client SLAsUtilize analytical skills to identify areas for improvementCommunicate effectively with team...
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Quality Assurance Specialist
3 days ago
Coimbatore, Tamil Nadu, India eClerx Full timeJob Description:As a Quality Assurance Specialist at eClerx, you will be responsible for reviewing finished works for their quality of design and content. Your role will involve ensuring adherence to client Service Level Agreements (SLAs) and utilizing your analytical skills to identify areas for improvement. You will also be expected to have good...
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Senior Quality Assurance Specialist
2 weeks ago
Coimbatore, Tamil Nadu, India eClerx Full timeJob Description:As a Quality Assurance Specialist at eClerx, you will be responsible for reviewing finished works to ensure they meet the highest standards of quality and design. This involves adhering to client Service Level Agreements (SLAs) and possessing excellent analytical skills, English knowledge, and flexibility to work shifts.Key...
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Quality Assurance Specialist
7 days ago
Coimbatore, Tamil Nadu, India Vilvah Store Private Limited Full timeAbout Vilvah Store Private Limited:Vilvah is a rapidly growing Direct-to-Consumer Ecommerce brand that specializes in sustainable, safe, and natural skincare and hair care products, prioritizing sustainability, ethical sourcing, and customer satisfaction.Job Summary for Quality Assurance Executive:We are seeking a detail-oriented and motivated Quality...
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Quality Assurance Specialist
1 week ago
Coimbatore, Tamil Nadu, India MaxVal Full timeQuality Assurance SpecialistThis role is to ensure the quality of our patent renewal system and satisfy client requirements. Expertise in the IP domain, including patents, patent lifecycle, IP rules, renewals, and payments. Should collaborate with cross-functional teams to provide effective solutions and smart analytics.Key Responsibilities:Ensure quality...