Cloud Infrastructure Support Specialist

Job Title: Cloud Infrastructure Support Specialist

We are seeking a highly skilled professional to join our Information Technology Operations team as a Cloud Infrastructure Support Specialist. The successful candidate will be responsible for implementing, managing, and supporting cloud deployments, systems, and services to ensure high levels of availability, redundancy, and business continuity.

• Act as a trusted security advisor in your assigned vertical, participating in high-value customer engagement
• Build, deploy, and manage Virtual Machines, PaaS services such as Analytics, and automation in the Azure Cloud environment.
• Lead and act as an SME for Azure platforms (IaaS, Intune/Autopilot, etc.) within the IT operations team.
• Create deployment guides, Standard operating procedures, and perform Knowledge transfers to other members in the team.
• Experience with performing backups (Commvault), upgrading (patching), performance tuning, monitoring, alerting, deployments, and disaster recovery within the Azure cloud environment
• Implement and conduct Weekly, Monthly, and Quarterly health checks for the Cloud environment and all the other integration platforms.
• Perform a system audit to ensure performance benchmarks are met and provide recommendations and a roadmap for future enhancements, considering growth and optimization.
• Maintain and update Cloud support policies, practices, and methodologies.
• Responsible for resolving support tickets within the ITSM platform tool; incidents, service requests, problem tickets, and change requests.
• Design, write, and deliver scripts (JSON, PowerShell, Perl, Python) and automation code to improve the availability, scalability, reliability, and efficiency of On-prem, Azure Cloud, and application integration platforms.
• Prevent problem recurrence through repeatable automated processing.
• Review current toolsets and unlock capabilities not leveraged by the IT Dept.
• Participate in process improvement discussions, identify bottlenecks/challenges, and provide technical insight.
• Assist in scoping and deployment of configuration management tools such as CMDB, Ansible, Puppet, etc., to improve efficiency and enhance the end-user experience.
• Participate in POC's and projects focused on business transformation, including new technology deployment, ensuring uptime of systems, and integration with different business systems.
• Provide guidance and build documentation around the overall architecture and operations of technology.
• Perform tasks to implement an intake request with utmost proficiency and a forward-looking approach, i.e., decommissioning On-Prem infrastructure, moving On-Prem services to Cloud or PaaS, etc.
• Take ownership of all assigned tasks, projects, and drive to resolution; researching and escalating to the vendor, as necessary.
• Develop plans for system upgrades, enhancements, and create architectural diagrams.
• Manage, support, and enhance the Voice Platforms; MS Teams and Cisco UC suite of tools (UCCX/CUCM)
• Participate in daily, weekly, and monthly knowledge sharing sessions to guide technical skills enhancement for the Service Desk team.
• Manage and support escalation requests from the Service Desk team.
• Provide a senior-level mentorship to Service Desk team members on daily issues.
• Create and regularly update knowledge articles for the Service Desk team and the IT operations team to share the knowledge.

• Computer Science / Information Technology degree or diploma, or equivalent industry experience
• Post-secondary education obtained by a community college or one or more professional designations
• Up to 7 years of experience in Server and Cloud Administration.
• This job also requires building a DevOps practice within the internal IT group, so industry knowledge of best practices in automation and DevOps is a must-have
• IT-aligned engineering degree, diploma, or equivalent work experience.
• Microsoft Azure Certification is a MUST (AZ100 or AZ300 preferred)
• VMWare Virtualization Certification is an Asset
• Programming language experience is nice to have.