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Effective Team Leadership Opportunities
3 weeks ago
As a senior leader, you will be responsible for the day-to-day supervision of a group of team members including work and attendance monitoring in accordance with organizational policy and applicable legal requirements.
Key Responsibilities:- Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly.
- Identify performance-related issues, develop an action plan for improvement and implement corrective action.
- Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities.
The ideal candidate will have highly motivated individuals with skills to develop and coach team members to achieve performance expectations. They should be able to work well under pressure and follow through on items to completion.
Strong communication skills, both written and verbal, are essential for this role. Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables are also required.
Requirements:- Experience in International Voice Process
- Minimum 1 Year as Team Leader Experience in International BPO
- Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA
This is a dynamic and challenging role that requires a strong leader who can motivate and develop their team members.
