Hardware Systems Engineer
17 hours ago
Nymble is a fast-growing startup revolutionizing the cooking industry with its autonomous robots. Backed by top-tier venture capitalists, we're on a mission to make home cooking effortless and enjoyable.
Job DescriptionAs a Hardware Technical Support Engineer at Nymble, you'll be part of our customer success team, ensuring seamless interactions with users. Your expertise in electronics and electromechanical systems will be crucial in resolving complex technical issues.
Key Responsibilities:- Collaborate with the customer success team to deliver exceptional user experiences.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Conduct thorough root cause analysis (RCA) of field issues, providing comprehensive documentation.
- Communicate technical issues effectively to the engineering team.
- Recreate and test field issues for accurate problem identification and resolution.
To succeed in this role, you'll need:
- Bachelor's degree in Mechanical, Electronic, or Electrical Engineering.
- Minimum 2 years of experience in electronics and electromechanical system troubleshooting.
- Strong understanding of fundamental electronics principles.
- Proven experience in diagnosing and troubleshooting electronic products.
- Proficiency in using Microsoft Office suite.
- Flexibility to work rotational US shift timings.
We're looking for individuals with:
- Problem-solving prowess: Thriving on tackling complex technical challenges.
- Effective communication skills: Ability to explain technical concepts clearly.
- Attention to detail: Ensuring thorough documentation and accurate issue resolution.
- A customer-centric mindset: Passion for delivering exceptional support and enhancing user satisfaction.
$85,000 - $110,000 per annum, based on your qualifications and experience.
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