Senior Operations Engineer

1 week ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
About the Role:

We are seeking a highly skilled Senior L2 Operations Engineer to join our dynamic team.

This role focuses on payment solutions and requires hands-on experience with platforms like Fiserv Enterprise Payments Platform, ACI Universal Payments (UP) Framework, SWIFT, and Message Translation Service (MTS).

Key Responsibilities:

  • Act as a subject matter expert in system recovery processes ensuring rapid resolution and minimal business impact using technologies such as Java, AWS Cloud Platform/Infra, API Engineering, Mainframe, and observability tools.
  • Design implement and maintain monitoring alerting and logging solutions using observability tools like Datadog and Splunk with automation/custom integration support via Python scripting.
  • Proactively identify risks and implement preventive measures to ensure system stability across distributed and cloud-native environments.
  • Leverage domain expertise in payment protocols SWIFT MTS ACH standards like ISO 20022 and regulatory frameworks including SEPA and PCI-DSS.
  • Improve incident response workflows lead critical incident triage and drive blameless postmortems keep documentation current and actionable.
  • Analyze recurring issues perform deep-dive investigations and collaborate across teams to implement long-term fixes and resiliency strategies.
  • Develop automation scripts Python Bash PowerShell for routine tasks system health checks and self-healing mechanisms to reduce manual intervention.
  • Work closely with Engineering DevOps and Business stakeholders to align operations with business goals and coordinate production readiness for deployments.
  • Exposure to tools like Istio and Launch Darkly to support traffic management and controlled feature rollouts.
  • Participate in release planning and coordination pre/post-deployment validations and production cutover support.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science IT or a related field.
  • 7+ years of experience in L2 operations incident management and system recovery.
  • Deep knowledge of the Enterprise Payments Platform (EPP) and modern payment processing protocols.
  • Experience with payment gateways fintech APIs and ISO 8583/ISO 20022.
  • Proficiency in Java AWS Cloud Platform/Infra API Engineering and Mainframe systems.
  • Advanced experience with observability tooling Datadog Splunk and Python scripting for integrations and automation.
  • Strong Linux/Unix systems knowledge and understanding of cloud environments AWS Azure or GCP.
  • Familiarity with CI/CD pipelines Docker Kubernetes and ITSM tools.
  • Experience with SQL/NoSQL database monitoring and troubleshooting.
  • Understanding of distributed systems and microservices architectures.
  • Excellent problem-solving skills and ability to perform under pressure.

Benefits:

This is an exciting opportunity to work with cutting-edge technology and develop your skills in a fast-paced environment.

Our ideal candidate will be able to work collaboratively in a team environment and have excellent communication and problem-solving skills.

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Others:

For more information about this role, please contact us at your earliest convenience.

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