IT Infrastructure Specialist

12 hours ago

Anantapur, Andhra Pradesh, India beBeeInfrastructure Full time ₹ 12,00,000 - ₹ 20,00,000
Job Title: IT Infrastructure Specialist

This role plays a vital part in the day-to-day operation of our organization's IT infrastructure. As an IT Infrastructure Specialist, you will be responsible for overseeing the management and maintenance of desktops, laptops, and other end-user devices.

Key Responsibilities include:

  • Diagnose and resolve issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.
  • Troubleshoot basic network connectivity issues in LAN/WAN environments.
  • Resolve system-related problems, including software installations and antivirus updates, as needed.
  • Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central and Freshservice reporting tools.
  • Coordinate and implement the installation of client- and department-specific applications and systems.
  • Escalate tickets to senior team members or specialists when necessary.
  • Monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).
  • Conduct regular system audits and upgrades to enhance performance and mitigate risks.

Required Skills and Qualifications include:

  • Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central.
  • Knowledge of Mobile Device Management tools, endpoint security tools, VOIP call center suites, teleconferencing systems, and communication tools.
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking.
  • Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues.
  • Expertise in server management to ensure reliability, security, and performance of server resources.
  • Basic Linux knowledge is an asset.

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