
Product Solutions Lead
19 hours ago
Our organization is seeking an experienced Product Solutions Lead to bridge the gap between our customers' needs and our product development teams. This key role is central to ensuring our solutions deliver maximum value to clients while aligning with our product vision and strategic priorities.
The successful candidate will lead customer-facing workshops, deliver training, capture business and technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.
This individual will play a critical role in shaping our product offerings and ensuring they meet customer needs throughout their lifecycle, stay in touch with our strategic customers making sure we understand them and consistently deliver value through our products as well as push new business and support ongoing pre-sale activities (discovery, RFP/RFI/RFQ, proposals).
Key Responsibilities- Lead customer workshops to capture needs, constraints, operational context, and success criteria.
- Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
- Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities.
- Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to client needs and priorities.
- Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
- Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
- Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.
- Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
- Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
- Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.
- Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies.
- Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is a strong advantage.
- Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
- Ability to translate technical concepts into business value and vice versa.
- Experience working with Agile teams, participating in sprint planning, and backlog grooming — advantage.
- Excellent English skills.
Willingness to travel to client locations as needed — up to 30% of time.
OthersAchieve balance in work life by being adaptable and comfortable in dynamic environments, skilled at building trust and credibility with diverse stakeholders, able to analyze complex problems efficiently, and execute tactically with a customer-centric mindset and passion for delivering value.
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