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IT Service Management Solutions Architect

2 weeks ago

Jamnagar, Gujarat, India beBeeItsm Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description\

We are seeking an IT Service Management professional to lead our team in designing and implementing cutting-edge solutions using IT service management platforms. The successful candidate will have a strong background in IT service management, API development, and experience with IT service management tools such as FreshService.

\
  • Leads the design and implementation of IT service management solutions
  • Collaborates with engineers and developers to ensure seamless integration of systems
  • Provides technical guidance and support to team members on IT service management tools and technologies
  • Participates in discussions with business stakeholders to understand requirements and provide solutions that meet their needs
\Responsibilities:\
  • Designs and implements IT service management processes and procedures
  • Develops and maintains technical documentation for IT service management solutions
  • Collaborates with cross-functional teams to identify opportunities for process improvements and implement changes
  • Provides training and support to team members on IT service management best practices and tools
  • Analyzes and resolves complex technical issues related to IT service management
\Skills:\
  • Mandatory Skills: ITSM, API Development, System Administration, Configuration Management
  • Good to Have Skills: DevOps, Agile Methodologies, Cloud Computing, Cybersecurity