Application Engineer

6 days ago

Pune, Maharashtra, India SIX Payment Services Full time

Business Monitoring Application Engineer



At Worldline, we are seeking a highly skilled Business Monitoring Application Engineer to join our competence centre. As a key member of our team, you will play a crucial role in maintaining the configuration of our monitoring tools, helping application management teams to implement dashboards, graphs, and alerts in our different applications.



The ideal candidate will have good knowledge and experience with alerting and monitoring tools like Zabbix, Grafana, PagerDuty, Prometheus, Kibana, StatusPage, and Slack. You will be responsible for maintaining the configuration of our monitoring tools, helping application management teams to implement dashboards, graphs, and alerts in our different applications.



The day-to-day responsibilities of the role include:




  • Managing the Worldline Software in a customer-related setup.
  • You will be 2nd level support with close support of the 3rd level supporter (developer).
  • Responsible for the staging of new versions of the software by tuning a QA, PreProd, and Production environment.
  • You understand the strong need for security and will understand the requirements of PCI and GDPR.
  • Acquire profound knowledge of new and existing business services and its related application(s) and their underlying infrastructure and supporting technologies within your domain.
  • Contribute to the build, configuration, integration, and deployment to production of the different software, monitoring (Zabbix, Grafana, PagerDuty, etc..)
  • Contribute to Project Production readiness assessment or review for the business monitoring part.
  • Interact with various internal Monitoring, Operations, and Development support functions to resolve production issues or to redesign/refine processes, procedures, delivery mechanisms, and support models.
  • Identify and develop tools, techniques, and procedures for improving the alarming, monitoring, performance, availability, and reliability of applications.
  • Ensure compliance with departmental policies (i.e. change control, IT security standards, release management, incident management)
  • Review application support documentation.
  • Contribute to process development and best practice. Looking at new ways to improve resilience, performance levels, and supportability.
  • Understand HA and DR concepts and optimize switch over scenarios to bring production back to live as fast as possible.


Signs of success



You will contribute to the stability and robustness of our production. You will demonstrate the ability to understand the requirements, prioritize, meet deadlines, and manage changing priorities.



You will show you can work in full autonomy but teaming with your colleagues of the competence centre and in close collaboration with the international production centres teams.



We are looking for




  • Master or Bachelor degree in IT, Electronics, or Industrial Engineering
  • Good knowledge and experience with alerting and monitoring tools like Zabbix, Grafana, PagerDuty, Prometheus, Kibana, StatusPage, or others


Skills we can't do without:




  • Fluent in English
  • Experience in IT and application support within a large company and complex sector (ex: payments or other digital industry)
  • Team-minded
  • Assertiveness, flexible
  • Eager to learn
  • Strong analytical skills
  • Ability to work autonomously
  • Good communication and interpersonal skills
  • Ability to collaborate with multiple teams at an international scale


Skills we'd like:




  • Cloud knowledge and experience
  • Experience in testing, staging, and analysis of Software
  • Master or Bachelor degree in IT, Electronics, or Industrial Engineering
  • Good knowledge and experience with alerting and monitoring tools like Zabbix, Grafana, ELK stack, PagerDuty, Prometheus, Kibana, StatusPage, or others
  • OS: Linux, Unix
  • DB: Oracle
  • Service Now


Grow with us, create tomorrow



At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home.



Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.



Join our team and take advantage of our career development opportunities



With Worldline, you will have the opportunity to work on challenging projects, develop your skills, and grow your career. Our team is passionate about delivering high-quality solutions and making a real impact on our customers' businesses.



We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We believe that diversity and inclusion are essential to our success and are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.



Worldline is a leading global provider of digital payment and transactional services. We are proud to be a part of the SIX Group, a leading provider of payment and financial services in Europe.



Our team is dedicated to delivering high-quality solutions that meet the evolving needs of our customers. We are passionate about innovation, customer satisfaction, and continuous improvement.



We are committed to creating a workplace that is safe, inclusive, and respectful. We believe that our diversity and inclusion make us stronger, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.



We are a global organization with a presence in over 50 countries. We are committed to creating a workplace that is global in scope and local in touch. We believe that our global presence and local expertise make us a leader in the digital payment and transactional services industry.



We are committed to creating a workplace that is sustainable and responsible. We believe that our business has a positive impact on the environment, and we are committed to reducing our carbon footprint and promoting sustainable practices throughout our operations.

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