Lab Equipment Field Support Specialist

24 hours ago

Vizag, Andhra Pradesh, India beBeeFieldSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Job Overview

We are seeking an experienced Service Technician to join our team. As a Service Technician, you will be responsible for providing technical support and services to our customers.

Key Responsibilities
  • Field service support for laboratory equipment
  • Handle all breakdown calls in the earliest response time
  • Ensure high level of customer satisfaction and effectively manage customer expectations
  • Prepare monthly reports to present the overall performance of the service and technical application management
  • Monitor repairs and maintenance activities to ensure operational efficiency and target required hours for machine repair
  • Investigate and resolve customer concerns/issues through escalation process
  • Publish and maintain all service documentation in a Service Binder for distribution to field service organizations
  • Maintain online service documentation on the distributor intranet
  • Perform troubleshooting, commissioning, certification of units promoted
  • Provide effective teamwork, building strong relationships with customer contacts
  • Carry out hands-on training for field service organizations internationally (more than 20% travel)
Requirements
  • Degree in Engineering
  • At least Three (3) years of working experience in laboratory equipment repair and troubleshooting
  • Good command of spoken and written English
  • Good analytical and problem-solving skills
  • Willingness to travel across the region for customer visits
  • Driver's license and experience in driving both automatic and manual vehicles

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