Chief Network Architectural Specialist

4 days ago

Anand, Gujarat, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description">

The ideal candidate will possess in-depth knowledge of networking protocols and technologies, including TCP/IP, OSI model, IP addressing, and subnetting. They will also have experience with troubleshooting utilities such as Ping, Traceroute, and Wireshark.

Key responsibilities include:

  • Supporting all network and OS product lines to diagnose and tackle various issues reported by customers
  • Providing support on customer cases with full accountability on escalation cases raised by Tier 1 teams
  • Investigating areas of misalignments or issues that are critical dead-ends and providing suggestions to mitigate them

The successful candidate will have a strong analytical mind, excellent written and verbal communication skills, and the ability to triage complex customer environments. Additionally, they will have a high aptitude for both learning and teaching, as well as outstanding customer service skills.

The role requires staying up-to-date on the latest features and trending technologies, participating in team communication, and keeping up with enterprise and networking trends. The candidate will work closely with other members of Customer Engineering, as well as Software and Hardware development teams, to diagnose problems and communicate them in multiple technical contexts.

Knowledge and experience in network protocols, troubleshooting utilities, and complex problem-solving are essential for this role. A Bachelor's or Master's degree in Engineering, Computer Science, or IT is preferred but not mandatory. Networking certifications are a plus.

Required Skills and Qualifications
  • Expertise in network protocols and technologies
  • Proficiency in troubleshooting utilities such as Ping, Traceroute, and Wireshark
  • Strong analytical mind and excellent written and verbal communication skills
  • Ability to triage complex customer environments and provide effective solutions
  • High aptitude for learning and teaching
  • Outstanding customer service skills
Benefits

The role offers a challenging and rewarding career opportunity with a dynamic and innovative company. As a Senior Network Support Engineer, you will have the opportunity to work with a talented team of engineers and contribute to the development of cutting-edge network technologies.

Others

As a Senior Network Support Engineer, you will be responsible for staying up-to-date on the latest features and trending technologies, participating in team communication, and keeping up with enterprise and networking trends. You will work closely with other members of Customer Engineering, as well as Software and Hardware development teams, to diagnose problems and communicate them in multiple technical contexts.

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