Customer Service Representative

2 weeks ago


Chandigarh, Chandigarh, India WorksDelight Full time

We are seeking a skilled Customer Support Associate to join our team at WorksDelight. The ideal candidate will possess excellent communication skills in English and Hindi and have a basic knowledge of computers.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries in person, by telephone, or by email
  • Maintain updated knowledge of our products, services, and customer service policies
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties
  • Explain simply and clearly customer questions, checking for customer understanding and acceptance
  • Recommend new products or services, identifying relevant features and benefits
  • Assist clients by demonstrating product use and answering questions
  • Participate in training opportunities provided by the organization or by outside entities
  • Establish and maintain good rapport with customers, using positive language and anticipating their needs

Requirements: HSC (12th) qualification and strong communication skills in English and Hindi.



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