Syllabus Integration Specialist

3 days ago

Hyderabad, Telangana, India beBeeScientific Full time ₹ 20,00,000 - ₹ 25,00,000
About the Role

As a Customer Success Specialist, Life Science, you will play a vital part in enhancing scientific research and education. You will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in North America to integrate JoVE's content into their syllabi and support training and research activities.

Responsibilities:
  • Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom.
  • Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
  • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meeting, emails, tailored projects etc.)
  • Providing customer feedback to sales, product and marketing teams
  • Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
  • Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Requirements:
  • A Master's or PhD Degree in STEM discipline
  • Excellent English communication skills
  • Prior working experience in laboratory settings
  • Experience in Science Communications or Customer-facing roles is considered a plus
  • Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
  • Demonstrated ability to deliver excellent presentations for large and small groups
  • Proven ability to network with scientists and decision-makers

Why Join Us?

You will make a direct impact in accelerating science research and in improving student learning in science education. You will have the opportunity to work with global teams and in an environment that promotes innovation and collaboration.

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