Senior OTC Operations Manager

4 weeks ago


Jodhpur, Rajasthan, India Genpact Full time

At Genpact, we're seeking a talented professional to join our team as a key player in driving our Order to Cash (OTC) operations forward.

Key Responsibilities:

  • Build and maintain strong relationships with key client partners, ensuring a collaborative and proactive approach to process management.
  • Track and resolve customer concerns in a timely and effective manner.
  • Manage account financials, including accruals, billing, and revenue transfer.
  • Handle all client-related communication, including operational reviews and strategic priorities.
  • Develop and negotiate new scopes within managed accounts.
  • Ensure seamless connection with global and regional stakeholders to align account strategy and direction.
  • Identify and communicate risk areas to leadership, providing solution-oriented insights.
  • Participate in internal and external projects, events, and initiatives.
  • Drive board of account efficiency by supporting architects and pathfinders.
  • Participate in internal transformation meetings, communicating Lean Digital Transformation plans and results to clients.
  • Promote Genpact's values across teams.
  • Manage end-to-end projects, identifying, designing, and implementing solutions to deliver financial and productivity benefits to clients.
  • Drive automation initiatives around OTC, leveraging robotics and AI to achieve targets.
  • Actively drive metrics improvement discussions, collaborating with operations leads.
  • Ensure performance objectives and process delivery times are met, serving as a secondary point of contact for escalations.
  • Conduct regular governance calls with counterparts and facilitate smooth transitions.
  • Facilitate good integration of new GBS teams and establish strong relationships with Genpact teams.
  • Act as a global finance business expert in source-to-pay and reporting tools, serving as a contact for global IT and translating finance requirements.

Qualifications:

  • Experience in customer management roles, such as team leader or global lead.
  • Several years of experience in a BPO/Call Center/Shared Services environment.
  • Team management experience.
  • Ability to work autonomously and in teams, playing different roles.
  • Accountability, effective communication, execution, project management, and strategic thinking skills.
  • Experience with recent technologies and strong knowledge of ERP tools, especially SAP and Oracle.

Preferred Qualifications:

  • College or master's degree in commerce.
  • Curiosity and interest in learning about the company's areas of operation.


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