Project Coordinator

Job Role Summary

This role is responsible for leading global PRMO functions in India, supporting project delivery and ensuring resource coordination across multiple projects.

This position acts as a critical link between PRMO Project Managers, Resource Managers, Delivery teams and leadership to maintain project data integrity, facilitate effective resource planning and support smooth project execution.

This role requires strong organizational skills, attention to detail and the ability to collaborate across functions to optimize both project coordination and resource management.

Main Responsibilities:

• Supervise, train, evaluate and oversee staff members.
• Evaluate and communicate team performance against quality control metrics and resolve any issues in a timely fashion.
• Provide direction and guide junior colleagues on novel or complex performance issues and delivery of results to clients and/or internal staff as needed.
• Manage and track PMO Project Manager and delivery resource assignments to projects based on availability, skills and timelines.
• Collaborate with PMO and RMO teams to forecast resource requirements and fulfill resource requests.
• Review employee utilization and timeliness of supervisees timecards submission.
• Ensure delivery resources update and maintain accurate skills and certification records.
• Maintain and update skills matrices and resource dashboards to support resource planning.
• Assist in resolving resource allocation conflicts and escalating issues when necessary.
• Contribute to refining resource management processes and adoption of resource planning tools.
• Help facilitate HR in hiring processes, review CVs and participate in new hire interviews.
• Implement and follow new hire onboarding processes.

Project Support:

• Provide administrative and operational support to PMO Project Managers to ensure projects are executed efficiently.
• Assist with project reporting, tracking progress and updating project information in PSA Cloud or similar tools.
• Identify missing or inaccurate project data and collaborate with project teams to ensure completeness and accuracy.
• Maintain organized and accessible project documentation and communication for stakeholders.
• Serve as a liaison between project teams, resource managers and internal customers to facilitate clear communication and timely updates.

Management Assistance:

• Manage and track PMO Project Manager and delivery resource assignments to projects based on availability, skills and timelines.
• Collaborate with PMO and RMO teams to forecast resource requirements and fulfill resource requests.
• Review employee utilization and timeliness of supervisees timecards submission.
• Ensure delivery resources update and maintain accurate skills and certification records.
• Maintain and update skills matrices and resource dashboards to support resource planning.
• Assist in resolving resource allocation conflicts and escalating issues when necessary.

Education and Qualifications:

• Bachelor's/Master's degree in Business Administration, Project Management, Operations or related field.
• Minimum 2 years of experience in project coordination, resource management or similar roles within professional services or consulting environments.
• Proficiency with PSA and/or Salesforce.
• Previous supervisory experience.
• Strong organizational skills with a keen eye for detail.
• Ability to multitask, prioritize and work independently with minimal supervision.
• Excellent verbal and written communication skills to interact effectively across teams and stakeholders.

Key Skills and Attributes:

• Demonstrated professional integrity.
• Dependable, flexible and adaptable to new initiatives and changing client needs.
• Dedicated to upholding high-quality standards and customer service focus.
• Strong collaboration and interpersonal skills.
• Analytical mindset with the ability to identify and solve issues proactively.
• Effective time management and organizational skills.
• Adaptability in a fast-paced evolving environment.
• Commitment to process improvement and operational excellence.