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Support Services Technician

7 days ago


Mumbai, Maharashtra, India Simple Logic IT Private Limited Full time

Job Description:

We are seeking an experienced Application Support Engineer to join our team at Simple Logic IT Private Limited. As an Application Support Engineer, you will play a critical role in ensuring the smooth operation of our applications and providing exceptional customer service.

Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Diagnose and resolve basic application issues
  • Document and track issues in the ticketing system
  • Escala complex problems to L2 support teams
  • Follow up with customers to ensure issue resolution

Requirements:

  • Basic knowledge of application support & troubleshooting
  • Familiarity with SQL and database queries
  • Experience with ticketing systems (Jira, ServiceNow)
  • Proficiency in remote desktop tools
  • Understanding of IT concepts & terminology

Benefits:

  • Competitive salary package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment