Productivity Specialist

19 hours ago

Nagpur, Maharashtra, India beBeeQuality Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Team Productivity Specialist

We are seeking a highly skilled Team Productivity Specialist to enhance advisor conversation quality through effective call audits, documentation, and feedback.

Main Responsibilities:
  • Conduct thorough Quality Audits to monitor inbound and outbound sales calls for adherence to quality standards and compliance.
  • Provide detailed, actionable feedback and recommendations to Outreach Advisors for continuous improvement and growth.
  • Document call assessments, identify trends, and report on key performance indicators (KPIs) to inform business decisions.
  • Collaborate with the training team to develop coaching programs based on audit findings and best practices.
  • Assist in creating and updating quality guidelines and performance criteria to ensure consistency and excellence.
Requirements:
  • Bachelor's degree or equivalent experience in a relevant field such as business, communication, or psychology.
  • Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in high-ticket sales environments and Inside Sales Outreach operations.
  • Excellent analytical and observation skills with the ability to think critically and make data-driven decisions.
  • Effective communication and feedback delivery skills with the ability to adapt to different personalities and styles.
  • Proficiency in using call monitoring tools and CRM software such as Salesforce.

Familiarity with EdTech industry standards is an added advantage.

Key Skills:
  • Call Quality Audit and Analysis
  • Consultative Sales Process Knowledge
  • Delivering Feedback and Coaching
  • Critical Thinking and Problem-Solving
  • Team Leadership and Development
  • Growth Mindset and Adaptability
  • Conflict Resolution and Decision Making

Technical proficiency in MS Office applications, particularly Excel, PowerPoint, and Planner, is essential. Reporting skills and working knowledge of Salesforce are also advantageous.

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