Cloud Operations Specialist

3 hours ago

Chennai, Tamil Nadu, India beBeeCloudOperations Full time US$ 20,00,000 - US$ 25,00,000

Job Title: Cloud Operations Specialist

 

Overview:

We are looking for a seasoned DevOps professional to join our team as a Cloud Operations Specialist. In this role, you will work closely with talented engineers and architects to deliver cutting-edge SaaS product offerings to our customers using exciting technologies.

 

Key Responsibilities:

  • Provide technical expertise and leadership to production operations teams as needed.
  • Help implement the cloud operations team's goals and deliverables as determined by leadership.
  • Ensure smooth operations of SaaS products.
  • Take ownership of customer implementations, including SLA and SLO.
  • Automate and maintain critical processes in cloud operations, such as change control, monitoring & alerting.
  • Drive key processes in SaaS operations, including change control, problem & incident management, and reporting.
  • Develop and drive secure procedures.
  • Support continuous improvements in SaaS operations by developing platform services and tooling for modern cloud operations.
  • Improve automation of provisioning, deployment, monitoring, alerting, and escalation.
  • Represent cloud operations in InfoSec meetings and develop secure procedures.
  • Help obtain and maintain various certifications.
  • Act as an internal contact for platform services issues.
  • Work with cross-functional departments: sales, professional service, customer support, engineering, and QA.

 

Requirements:

  • Experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components.
  • Must be experienced in coordinating cross-functional teams to address product issues successfully.
  • Strong understanding of building, scaling, and managing complex multi-product/service environments.
  • Building lean, automated, scalable support structures.
  • Strong innovation mindset, analytical skills, excellent oral and written communication skills.
  • Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

 

Desired Experience:

  • Experience working with cross-functional teams in a customer service environment, mentoring and training team members.

 

About This Role:

This is an exciting opportunity for a motivated and skilled individual to join our team as a Cloud Operations Specialist. If you have experience in implementing and managing complex cloud-based systems, excellent communication skills, and a passion for innovation, we encourage you to apply.

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